At Halal Gents, we want ordering to be straightforward, so we’ve kept our delivery and returns process as simple as possible.

Returns & Refunds
We offer a 14-day returns period. If you wish to return an item, please contact us within 14 days of receiving your order.

To be eligible for a return, items must be:
• Unopened and unused
• In their original packaging
• In the same condition as when received

Every order is carefully checked and packaged before leaving us to help minimise the risk of damage during delivery.

Return postage costs are non-refundable and are the responsibility of the customer unless the item has arrived faulty or damaged.

Once we receive your returned item, we will inspect it and confirm by email whether your return has been accepted. If approved, your refund will be issued to the original payment method.

Sale items are non-refundable.

Lost Orders
If your order is lost during transit, please contact us. Once the situation has been confirmed, we will arrange for a replacement order to be dispatched.

Delivery
We aim to get your order on its way as quickly as possible.
Orders placed Monday to Friday before 1pm will normally be processed and dispatched the same working day.
Orders placed after 1pm will be dispatched on the following working day.
Orders placed over the weekend or on a UK bank holiday will be processed on the next working day.

UK Delivery
Standard UK orders are sent using 2nd Class Recorded Delivery.
Orders over £50 will be sent using Next Day Special Delivery.
Please note that Halal Gents cannot accept responsibility for delivery issues caused by multiple unsuccessful delivery attempts. Please make sure someone is available to receive your order or follow the carrier's instructions to rearrange delivery where available.
If you have any questions about an order, delivery or return, please get in touch and we'll be happy to help.